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HOW OFFICERS MONITOR Iot ASSETS & RESIDENTS FILE COMPLAINTS
About
The ISWSC mobile application was created for a body under the Imo state government of Nigeria. The Application is aimed to :
Allow Residents of Imo state file complaints of faulty assets
Allow officers of ISWSC to monitor IoT assets and manage the complaints of residents of Imo state concerning faulty assets
Role
User Experience & Interface Designer
Team
1 product designer & 1 mobile developer
Year
2025
Target Audience
This application is designed for residents of Imo state and workers of ISWSC (Imo state Water and Sewage Corporation)
Design Goal
The goal of the design was:
Ensure a quickest possible for residents to file a complaint.
Create a way for officers of ISWSC to monitor all assets registered
My Design Process
User Personas
Emeka, 30yrs
Field officer at ISWSC
I need to capture precise GPS data and update maintenance logs instantly from the field so that management has the real-time data they need to fix leakages and keep the water flowing
Goals
Records and updates water supply and sanitation facility locations using GIS and GPS coordinates
Updates flow monitoring data and hygiene compliance logs while in the field
Pain Points
Difficulty proving that a site inspection actually took place without verified location data
Lack of real-time monitoring of assets
Obioma, 41yrs
Resident of Imo state
I want to file a complaint about this water issue through my phone and see exactly where it is in the resolution process so I know ISWSC is actually working on
Goals
Easily report without visiting a physical office
Track the history and current status of my submitted complaints to see if they are being addressed.
Pain Points
Feeling ignored when reporting issues through traditional phone calls or letters
Not knowing who to contact when a issue occurs.
User Flow
Sketches
Mid fidelity
Style Guide
guide
Typography
guide
Colours
High Fidelity
Two profiles one application: Officer and Residents
Residents Screens
resident action
File a complaint
SCREEN
All Residents Screens
Officers Screens
OFFICER ACTION
Respond to residents complaints
SCREEN
All Officers Screens
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