HOW OFFICERS MONITOR Iot ASSETS & RESIDENTS FILE COMPLAINTS

About

The ISWSC mobile application was created for a body under the Imo state government of Nigeria. The Application is aimed to :

Allow Residents of Imo state file complaints of faulty assets
Allow officers of ISWSC to monitor IoT assets and manage the complaints of residents of Imo state concerning faulty assets

Role

User Experience & Interface Designer

Team

1 product designer & 1 mobile developer

Year

2025

Target Audience

This application is designed for residents of Imo state and workers of ISWSC (Imo state Water and Sewage Corporation)

Design Goal

The goal of the design was:

Ensure a quickest possible for residents to file a complaint.
Create a way for officers of ISWSC to monitor all assets registered

My Design Process

User Personas

Emeka, 30yrs

Field officer at ISWSC

I need to capture precise GPS data and update maintenance logs instantly from the field so that management has the real-time data they need to fix leakages and keep the water flowing

Goals

Records and updates water supply and sanitation facility locations using GIS and GPS coordinates
Updates flow monitoring data and hygiene compliance logs while in the field

Pain Points

Difficulty proving that a site inspection actually took place without verified location data
Lack of real-time monitoring of assets

Obioma, 41yrs

Resident of Imo state

I want to file a complaint about this water issue through my phone and see exactly where it is in the resolution process so I know ISWSC is actually working on